Terms & Conditions
Please read these terms carefully before using our services.
1. Acceptance of Terms
By booking a ride with Capel Sound Taxi, you agree to these terms and conditions. If you do not agree, please do not use our services.
2. Booking & Service
All bookings are subject to vehicle availability. We make every reasonable effort to arrive on time, but cannot guarantee exact pickup times due to traffic, weather, or unforeseen circumstances. Capel Sound Taxi and its drivers are not liable for delays caused by factors beyond our control.
3. Payments
We accept cash, Visa, Mastercard, EFTPOS, Cabcharge, and Motorpass. A surcharge may apply for card payments. A $2 AUD booking fee applies to all bookings. Fares are calculated based on distance and vehicle type.
4. Passenger Conduct
Passengers must treat drivers with respect at all times. Abusive, violent, threatening, or illegal behaviour may result in the ride being terminated immediately without refund. Smoking, alcohol consumption, and drug use inside the vehicle are strictly prohibited.
5. Damages & Cleaning Fees
Passengers are liable for any damage to the vehicle or excessive cleaning required due to spills, vomiting, or other incidents. A minimum cleaning fee of $125–$150 AUD may apply, depending on the severity. Significant damage may incur additional charges.
6. Lost Property
If you leave belongings in our vehicle, please contact us immediately on 0408 202 034. We will make reasonable efforts to locate and return lost items, however we cannot be held responsible for any loss or damage to forgotten property. A handling fee may apply for returning lost items.
7. Safety & Liability
All passengers must wear seatbelts as required by Australian law. Children under 7 years old must use an approved child restraint where applicable, so please advise us of child seat requirements when booking. Capel Sound Taxi is not liable for personal injury or loss arising from circumstances beyond our reasonable control.
8. Cancellations
Please refer to our Cancellation Policy for full details on cancellation fees and conditions.
9. Complaints & Disputes
We take complaints seriously. If you have a concern about any aspect of our service, please report it within 24 hours via phone (0408 202 034) or email ([email protected]). We will investigate promptly and respond within a reasonable timeframe.
10. Changes to Terms
Capel Sound Taxi reserves the right to modify these terms at any time. Continued use of our services constitutes acceptance of the updated terms. We encourage you to review this page periodically.
Last Updated: July 2026