Frequently Asked Questions

You can book a taxi through our online booking form, by calling us directly on 0408 202 034, or by sending a message on WhatsApp. We operate 24/7 Peninsula-wide.

Yes, pre-booking in advance is highly recommended for early morning pickups (especially between 3:00 AM and 6:00 AM) to ensure guaranteed dispatch.

Yes, our booking hotline, WhatsApp dispatch, and online booking portal are active 24 hours a day, 7 days a week, 365 days a year.

You can schedule and pre-book a ride up to 90 days in advance. This is highly recommended for airport runs, weddings, and special events.

For phone or WhatsApp bookings, we confirm details immediately. For online form submissions, you will receive an email/SMS confirmation once a driver has been allocated to your trip.

Yes, you can book a taxi on behalf of someone else. Please provide their name, contact phone number, and pickup details during booking so the driver can contact them directly.

No, we do not require any app downloads. You can easily book directly from your mobile browser, WhatsApp, or by calling our hotline.

Our direct 24/7 taxi booking number is 0408 202 034. Save this number for reliable local taxi service on the Peninsula.

Yes, you will receive an SMS status update when your vehicle is dispatched and when the driver arrives at your pickup location.

Yes, you can modify booking details by contacting us at least 3 hours prior to your scheduled pickup time.

In rare cases of heavy traffic or holiday delays, our dispatch team will proactively call or message you with an updated ETA.

Yes, you can select premium sedans, station wagons, spacious SUVs, 11-seat maxi vans, or wheelchair-accessible vehicles during the booking process.

Yes, all our drivers are fully accredited by Commercial Passenger Vehicles Victoria (CPVV) and undergo regular police checks and medical examinations.

Yes, we can coordinate and dispatch multiple vehicles (such as multiple maxi taxis or sedans) to support group transport for weddings, corporate events, or private parties.

Yes, booking a round-trip or return transfer is highly recommended, especially for late-night dinners, ferry crossings, and airport transfers to avoid wait times.

Fares are calculated using standard CPVV taxi meters or as agreed fixed upfront rates. We recommend fixed rates for transparency.

No, we never charge surge pricing. Our rates are transparent and constant, regardless of demand, weather, or local events.

Yes, a standard $2 AUD booking fee applies to all pre-booked trips to cover dispatch administration.

Yes, every vehicle in our fleet is equipped with a card terminal accepting Visa, Mastercard, AMEX, and EFTPOS.

Yes, we accept all digital and physical Cabcharge cards, e-tickets, and vouchers in all our vehicles.

Yes, our vehicle payment terminals accept both Motorpass and Motorcharge cards.

Yes, we support upfront secure digital prepayment for peace of mind when booking for family, guests, or clients.

Yes, our fixed upfront quotes for long-distance and airport transfers are fully inclusive of all toll fees.

Our rates follow the standard commercial passenger vehicle tariffs set by the Victorian government, which include standard night/holiday rates but no arbitrary surge.

Yes, cash is accepted in all our vehicles. Drivers carry standard change.

Yes, our card terminals print a receipt immediately, and we can email a formal tax invoice upon request.

A standard bank merchant fee (around 1% to 1.5%) applies to credit card transactions in line with Australian regulations.

Yes, we offer priority booking and monthly invoicing accounts for local Peninsula businesses and corporate clients.

Yes, we accept NDIS-registered travel claims and work with NDIS managers to provide reliable transport.

We support subsidized travel through the Multi-Purpose Taxi Program (MPTP) for eligible cardholders, offering half-price fares.

Standard sedan airport transfers from Rye to Melbourne Airport (Tullamarine) start from $300 fixed.

Standard sedan transfers from Sorrento to Melbourne Airport start from $320.

Fixed airport transfers from Rosebud to Melbourne Airport start from $280.

Fixed transfers from Mornington to Melbourne Airport start from $225.

Yes, we service Avalon Airport transfers. Contact us for a fixed rate quote based on your pickup location.

We monitor your flight status in real-time. If your flight is delayed or early, your driver adjusts the pickup time automatically to ensure they are waiting when you land.

For domestic arrivals, your driver meets you at the baggage carousel inside the terminal. For international arrivals, they wait outside the customs exit holding a name board.

No, we do not charge waiting fees for flight delays since we track flight arrivals and dispatch our drivers accordingly.

Yes, our 11-seat maxi vans are ideal for group airport runs with large suitcases, golf bags, or surfboards.

We recommend booking at least 24 to 48 hours in advance to guarantee vehicle allocation, particularly for early morning flights.

Yes, we provide transfers to and from Essendon Airport.

Yes, we offer direct taxi transfers to Moorabbin Airport.

Travel time is typically 1 hour 45 minutes off-peak, but we advise allowing up to 2 hours 15 minutes during morning peak traffic.

Yes, baby capsules, toddler seats, and booster seats can be fitted. Please specify during booking.

Yes, the standard airport access fee is fully covered in our upfront fixed quotes.

We cover all suburbs including Sorrento, Portsea, Rye, Blairgowrie, Rosebud, Capel Sound, Tootgarook, Dromana, Safety Beach, Mt Martha, Mornington, Mt Eliza, Flinders, and Cape Schanck.

Yes, we provide regular transport to and from the RACV Cape Schanck Resort.

Yes, we specialize in pickups and drop-offs at the Peninsula Hot Springs in Fingal/Rye.

Yes, we transport personnel and visitors to and from the HMAS Cerberus base in Crib Point.

Yes, we offer local point-to-point transfers between Red Hill estates and local Airbnbs or hotels.

Yes, we have dedicated vehicles stationed at the tip of the Peninsula to manage high summer demand.

Yes, we service all cross-Peninsula routes.

Yes, we cover Mount Martha for local trips, school runs, and airport transfers.

Yes, we offer pickups and drop-offs at the Arthurs Seat Eagle base and summit.

Yes, we provide 24/7 service across Bittern, Crib Point, Somers, and surrounding coastal suburbs.

We are based locally and have vehicles regularly servicing Safety Beach and Martha Cove.

Yes, we handle short local trips between adjacent coastal towns.

Yes, our coverage extends to Balnarring, Merricks, Somers, and Point Leo.

We service all areas of the Mornington Peninsula and provide long-distance travel to Melbourne CBD and airports.

Yes, we offer half-day (4 hours) and full-day (8 hours) private vehicle charters for custom wine tasting tours.

Yes, our 11-seat maxi vans are popular for group winery charters across Red Hill and Main Ridge.

Yes, we coordinate maxi taxi shuttles to transport wedding guests between accommodation and Peninsula venues.

Yes, we offer premium luxury sedans (like Lexus or Mercedes-Benz) for bridal transfers.

Yes, all our Wheelchair Accessible Taxis (WAV) are fully accredited by CPVV and feature certified restraint systems.

Yes, we process MPTP cards to provide half-fare subsidies for eligible passengers.

Carers travel under standard passenger terms, and our accessible vehicles have seats next to the wheelchair area.

Yes, we work with NDIS plan managers and self-managed participants for medical and social trips.

Yes, we offer fast, same-day, door-to-door courier delivery for documents, retail items, and medical supplies.

Because it is a direct door-to-door transit, local deliveries are completed within 30 to 60 minutes of collection.

Yes, we transport unaccompanied pets to vets, groomers, or kennels in clean, climate-controlled vehicles.

Cats and small animals must be in carriers. Well-behaved dogs can be secured using a specialized seatbelt harness.

Yes, pet owners are welcome to accompany their pets at no extra cost.

Yes, we offer safe, pre-booked school run transfers for students on the Peninsula.

Yes, we provide regular direct medical transfers to Rosebud Hospital, The Bays Hospital, Beleura Private Hospital, and local clinics.

Instant bookings are free to cancel before driver dispatch ($10 fee after). Pre-bookings are free up to 3 hours before pickup (50% fee within 3 hours).

Yes, if you are not at the pickup point and cannot be contacted, the booking is charged in full.

Under Victorian law, children under 7 must use an approved child restraint. We can supply and fit capsules, toddler seats, or boosters upon request.

Yes, you can use your own seat, and our drivers will assist you in securing it to the vehicle's anchorage points.

Contact us immediately on 0408 202 034. We will log the item and coordinate its return.

Yes, all our vehicles are equipped with VIC government-approved security cameras for passenger and driver safety.

Standard sedans fit up to 4 passengers and 2 large suitcases. For extra bags or golf clubs, we recommend a station wagon or SUV.

Yes, please specify when booking so we can dispatch a station wagon, SUV, or maxi taxi.

No, under Victorian law, smoking and vaping are strictly prohibited inside all commercial passenger vehicles.

Yes, our drivers sanitize high-touch surfaces regularly, and all vehicles undergo daily detailing.

Yes, our entire fleet is monitored using advanced GPS tracking for safety and accurate dispatch.

If you are arriving on the Searoad Ferry at Sorrento, let us know, and we will adjust your pickup time to match the ferry's actual docking time.

Yes, our station wagons are perfect for flat-pack boxes, folding wheelchairs, or bulk groceries.

Yes, our friendly drivers are happy to help lift and secure your suitcases, groceries, or mobility aids.

You can contact our support team through the Contact Us page or call us directly. We value your feedback.