Booking Fee

A $2 AUD booking fee applies to all bookings. This fee is non-refundable and covers dispatch and administrative costs.

Instant / On-Demand Bookings

Before driver dispatch: Free cancellation with no fee.
After driver dispatch: A $10 AUD cancellation fee applies once a driver has been assigned and is en route.

Pre-Booked / Advance Bookings

More than 3 hours before pickup: Free cancellation with no fee.
Within 3 hours of pickup: A cancellation fee of 50% of the estimated fare applies.
No-show: If you are not at the pickup location at the scheduled time and do not contact us, the full estimated fare will be charged.

Advance Booking Window

Bookings are accepted up to 90 days in advance. This is particularly useful for weddings, airport transfers, events, and other planned travel.

Refunds

Eligible refunds will be processed within 5–10 business days. The $2 AUD booking fee is non-refundable in all circumstances.

Disputes

If you believe a cancellation fee has been applied in error, please contact us within 24 hours at [email protected] or call 0408 202 034. We will review your case promptly.

Note: These figures are professional defaults. The business owner may adjust exact amounts before launch.

Last Updated: July 2026